End User License Agreement
Effective Date: July 20, 2026
IMPORTANT: PLEASE READ CAREFULLY
This is a legally binding agreement between Arden ("Company") and you ("User"). By installing or running this application, you acknowledge that you have read and agreed to these terms.
1. The License
1.1 Grant of License
Subject to your compliance with this Agreement, Company grants you a limited, non-exclusive, non-transferable, and revocable license to install and operate the Software solely for your internal professional use.
1.2 Prohibited Conduct
You shall not, and shall not permit any third party to:
- Reverse engineer, decompile, or disassemble the Software.
- Use the Software to build a competing product or service.
- Distribute, rent, or lease the Software to any third party.
2. Data Privacy & Architecture
2.1 Cloud Architecture and Firm Workspaces
Arden is a cloud-based platform. Customer Content - including time entry narratives, work sessions, classifications, client and matter information, billing codes and documents, and activity metadata - is stored in Company's cloud database (hosted on Supabase), scoped to your firm's workspace. Activity data collected by the Arden desktop tracker ("ArdenTrack") and by connected integrations is transmitted directly to Company's cloud backend; the Software does not maintain a local database of your activity on your device. Cloud-stored data is protected by row-level security, meaning it is accessible only to authenticated members of your firm according to their roles. Company personnel do not access Customer Content except as required for technical support at your request or to comply with valid legal process.
2.2 Activity Processing and AI
Arden's processing engine organizes collected activity metadata (app names, window titles, email and calendar metadata, file names, timestamps, and durations) into work sessions and attributes them to your clients and matters using deterministic matching performed within Company's own systems. To draft time entry narratives and power the pre-bill assistant, the Software transmits session summaries, your client and matter names, and - for the pre-bill assistant only - your time entries and any documents you explicitly upload, to Anthropic's API (Claude models). Company's API traffic with Anthropic is subject to zero-data-retention terms: submitted data is not stored by Anthropic and is not used to train Anthropic's models. Company's processing services are hosted on Render and are configured not to log request or response content.
2.3 Third-Party Integrations
The Software offers optional integrations with Microsoft 365, Google Workspace, and Clio, each requiring your explicit OAuth consent:
- Microsoft 365 and Google Workspace: Arden collects email metadata, calendar events, and file-activity metadata (never message bodies or file contents) as inputs to time entry generation, and may send billing correspondence from your mailbox at your explicit direction.
- Clio: Arden imports your matters, clients, and billing configuration from Clio, and time entries you choose to send to Clio are transmitted to and stored by Clio in accordance with Clio's own privacy policy.
All integration transmissions occur at your direction or with your consent. OAuth tokens are stored encrypted (AES-256-GCM). You may disconnect any integration at any time, which deletes its stored tokens. Company bears no responsibility for data handled by Microsoft, Google, Clio, or any other third-party service you elect to connect.
2.4 Usage Telemetry
Company collects limited usage telemetry: application uptime, counts of events collected and sessions processed, app open/close events, and crash reports. This data is transmitted to Company's servers, is used solely to improve platform performance, and is retained for 12 months. We do not use telemetry data to train large language models (LLMs) or generative AI features.
2.5 Encryption & Legal Accessibility
Company employs industry-standard encryption in transit (TLS) and at rest for all cloud-stored data via its Supabase-hosted backend, with additional application-layer encryption (AES-256-GCM) for integration credentials. Company will only access cloud-stored Customer Content as required to comply with valid legal process or at your explicit request for technical support.
2.6 Physical Security and Unauthorized Access
User acknowledges that the physical and digital security of the devices running the Software, and of the User's own accounts with connected third-party services, is the User's sole responsibility. Company is not liable for any data breach or loss of Customer Content resulting from:
- The theft, loss, or misplacement of User's hardware.
- Compromised local passwords, account credentials, or biometric security.
- Compromise of User's Microsoft, Google, or Clio accounts.
- Failure to implement Full Disk Encryption on the host device.
3. Professional Responsibility and Liability
3.1 No Legal Advice
The Software is a productivity tool and does not constitute the practice of law. Arden is not a law firm. Use of the Software does not create an attorney-client relationship.
3.2 Professional Judgment & Agentic Actions
The Software is an aid, not a substitute for your independent professional judgment. You are solely responsible for:
- Human-in-the-Loop Review: Verifying all time entries, classifications, narratives, and outputs produced by the Software before use or submission.
- Automated Actions: Any actions initiated by the Software (e.g., time entry generation, Clio sync, sending billing correspondence via your connected mailbox) are performed at your direction. Company bears no liability for automated outputs that the User fails to review or override.
3.3 Limitation of Liability
(a) Disclaimer of Certain Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES.
(b) Specific Malpractice Exclusion. COMPANY EXPRESSLY DISCLAIMS ANY LIABILITY FOR CLAIMS OF LEGAL MALPRACTICE, PROFESSIONAL ERRORS OR OMISSIONS, OR DISCIPLINARY ACTIONS TAKEN AGAINST USER, REGARDLESS OF WHETHER SUCH CLAIMS ARISE FROM THE USE OR INABILITY TO USE THE SOFTWARE.
(c) Maximum Cap. IN NO EVENT SHALL COMPANY'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SOFTWARE EXCEED THE TOTAL AMOUNT OF FEES PAID BY USER TO COMPANY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.
3.4 Third-Party Services and Infrastructure
THE SOFTWARE UTILIZES THIRD-PARTY INFRASTRUCTURE, AI MODELS, AND SERVICES PROVIDED BY SUPABASE, RENDER, ANTHROPIC, STRIPE, MICROSOFT, GOOGLE, AND CLIO. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY SHALL NOT BE LIABLE FOR ANY DATA BREACHES, SERVICE INTERRUPTIONS, ERRORS, OR OMISSIONS CAUSED BY THESE PROVIDERS. USER ACKNOWLEDGES THAT THE AVAILABILITY AND SECURITY OF THE SOFTWARE ARE SUBJECT TO THE PERFORMANCE OF THESE THIRD PARTIES, AND COMPANY DISCLAIMS ALL LIABILITY ARISING FROM FAILURES IN THIRD-PARTY SYSTEMS.
4. Ethics & Compliance
4.1 Rules of Professional Conduct
You warrant that your use of the Software complies with the Rules of Professional Conduct in your jurisdiction, specifically regarding the supervision of non-human assistants and the use of AI tools in legal practice.
4.2 Suspension of Service
We reserve the right to terminate your license immediately and without refund if we determine the Software is being used for dishonest, fraudulent, or unethical purposes.
5. Data Integrity & Termination
5.1 Backup Responsibility
Although Customer Content is stored in Company's cloud backend, you are solely responsible for implementing an independent backup and disaster recovery strategy for data critical to your practice, including exporting time entries and billing records as needed. The Software's cloud storage is provided as part of the service, not as an archival or backup service of record.
5.2 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
5.3 Updates to This Agreement
Company reserves the right to update this Agreement at any time. Material changes will be communicated via email or in-app notice at least 14 days before taking effect. Continued use of the Software after the effective date constitutes acceptance of the revised terms.
5.4 Termination
Either party may terminate this Agreement at any time, at which point services will end upon completion of the current subscription cycle. You are responsible for any data exports prior to account deletion. Upon account deletion, Customer Content and activity data will be removed from Company's servers within 30 days, and stored integration tokens will be deleted. You should additionally revoke Arden's access from your Microsoft, Google, and Clio account settings.
6. Notices & Contact
All notices, requests, and other communications under this Agreement should be directed to Company via the contact information below. We aim to respond to all legal or privacy-related inquiries within three (3) business days.
Arden
Email: support@ardentime.com
Address: 2108 N St Ste N, Sacramento, CA 95816